Medical Office Assistant

(24 weeks)

Course Objective

Upon completion of this course, the student will obtain the necessary knowledge and skills to perform the daily tasks as a Medical Office Assistant in the Medical/ Healthcare industry.  This includes becoming proficient in Medical Terminology, MediSoft software, Medical Office Administration and Procedures, Medical Transcription, Anatomy, Pharmacology, and Medical Coding.

Course Outline

UNIT 1: Keyboarding

        Alphabetic Keys

a.       Home Row, Space Bar, Enter, I

b.       E and N, Left Shift, H, T, Period

c.       R, Right Shift, C, O, W, W, Comma, B, P

d.       G, Question Mark, X, U, Q, M, V, Apostrophe

e.       Z, Y, Quotation Mark, Tab

        Numeric and Symbol Keys

a.   Number 0-9

            b.   $, -, Number Expression

c.       #, /, % and !

d.      &,:, Proofreaders’ Marks

e.       Other symbols

        Basic Word Processing

            a.   Getting Started with Word Documents

            b.   Editing and Formatting Text

            c.   Creating an Interoffice Memo

        Business Letter Formats

            a.   Block Letter Formatting

b.   Tabbing

c.   Modified Block Letter Format

d.   Letter Reviewing

        Simple Reporting

a.   Unbound Reporting with Title Page

b.   Left bound Reporting

            c.   Two-Page Reporting with References

 

UNIT 2:  Microsoft Office Skills

        Introduction to Basic Computer

1. Getting started with the Microsoft Office 2000 Environment    
2. Windows Operating Systems
3. Creating Screen Savers and Background Pictures for Desktop
4. Making Shortcuts, Changing target properties and Using Print Properties.

 

 

        Microsoft Word

a.      Getting around in Word and Editing Pages

b.      Formatting Text, Formatting Characters and Lines

c.      Using MS Word Tools, Help, and Exit     

d.      Creating Headers, Footers, and Using View Tools

        Microsoft Excel

1. Introduction to Excel
2. Creating a Basic Worksheet, Replacing and Filling Data
3. Formatting a Worksheet and Entering Data
4. Editing Data and Merging Data in Excel
5. Understanding Charts and Printing Using in Excel
6. Understanding Formulas in Excel

        Outlook and Internet

a.      Understanding and Moving around Outlook

2. Viewing and Relying on Mail, Inbox, Outbox
3. Managing Contact Lists and Using Outlook Calendars
4. Introduction to the Internet

        Microsoft PowerPoint

1. Introduction to PowerPoint and Customizing PowerPoint
2. Creating and Understanding Different Presentations
3. Managing Slides and Outlines
4. Using Design Templates and the Auto content Wizard
5. Understanding Custom Animations

 

UNIT 3:  Business Math

        Fundamental Processes

1. Addition
2. Subtraction
3. Multiplication
4. Division

        Percentage

a.      Write Percentages as Decimals and Fractions

b.      Using Percentages to solve problems

• Accounting Applications

a.      Banking

2. Payroll Records

        Interest Applications

a.      Simple Interest

b.      Exact Interest

3. Estimating Simple Interest

• Basic Business Applications
  1. Business Auto Insurance Costs
  2. Business Inventory and Turnover 390

c.      Computing Inventory at the Lower of Cost or Market Value

 

UNIT 4:  Business Communication

        The Business Writing Process

1. Writing for a Business Audience

b.      Improving Writing Techniques

3. Revising and Proofreading Business Messages

        Corresponding at Work

a.      E-Mail and Memorandums

b.      Routine Letters and Goodwill Messages

c.      Persuasive Messages

d.      Negative Messages

        Reporting Workplace Data   

a.      Informal Reports

b.      Proposals and Formal Reports

        Developing Speaking Skills

a.      Communicating in Person, by Telephone, and in Meetings

b.      Making Oral Presentations

        Communication for Employment

a.      The job Search, Resumes, and Job Application Letters

b.      Employment Interviewing and Follow-Up Messages

 

UNIT 5:  Medical Office Assistant

Module 1.   Medical Terminology

a.      Introduction to Medical Terminology

b.      Basic Components of Medical Terms

c.      Prefixes for Medical Terminology

d.      Suffixes for Medical Terminology

Module 2.   Medical Office Administration and Procedures

a.      General Information on Dealing with patients in the medical office and handling financial records

b.      Completing patient registration forms

c.      Design forms

d.      Compose referral and consultation letters appropriate to a

e.      Document completion

f.        Using financial forms

g.      Recording medical insurance information

h.      Transcribing medical dictation

Module 3.   Computerized Medical Office

a.      Flow of Information

b.      Role of computer in Medical Office

c.      Introduction to MediSoft Patient Account Software

d.      Patient Transactions

e.      Printing Reports

f.        Billing/Payment Status Report

g.      Patient Statements

h.      Remainder Statements

i.        Custom Reports

j.        Designing Reports

k.      Creating a List

l.        Creating a Labels Report

m.    Creating a Custom Ledger Report

n.      Types of insurance companies

o.      Insurance Claim Processing

Module 4.   Medical Transcription

a.       Career Role and Responsibilities  

b.       Tools of Transcription / Equipments  

c.      Transcription Guidelines

d.      Medical Records and Reports

e.      Correspondence and Business Documents

f.        Tips for Medical Transcriptionists  

            

Module 5.   Anatomy

a.      Digestive system, Urinary system, Reproductive system

b.      Nervous system, Cardiovascular and Lymphatic systems, Respiratory system

c.      Musculoskeletal system, Integumentary systems, Sense organs, Endocrine systems

d.      Body systems

e.      Diagnostic testing and procedures

f.        Medical abbreviations and symbols

g.      Medical terms

Module 6.   Pharmacology

a.      Introduction to pharmacology, Dermatologic drugs, Urinary tract drugs, Musculoskeletal drugs

b.      Cardiovascular drugs, Endocrine drugs, Pulmonary  drugs, ENT drugs, and Ophthalmic drugs

c.      Obstetric-Gynecological drugs, Neurological drugs, and

d.      Gastrointestinal drugs

e.      Disease listing

f.        Drug listing

Module 7.   Medical Coding

a.      Introduction to the CPT

b.      The Evaluation and Management (E/M) Section

c.      Anesthesia and modifiers

d.      Modifiers used with CPT codes

e.      Introduction to surgery and Integumentary system

f.        General and Integumentary systems

g.      Musculoskeletal system

h.      Respiratory System

i.        Cardiovascular System

j.        Female Genital System, Maternity Care and Delivery

k.      General Surgery

l.        General Surgery II

m.    The Radiology Section

n.      The Pathology/Laboratory Section

o.      International classification of diseases, 9th revision, clinical modification (ICD-9-CM)

p.      An overview of Reimbursement